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Showing posts with the label Merchant Center Issues
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  Merchant Center Says “Checkout Incomplete” — But Your Checkout Works? You open your store. Pick a product. Click: Add to cart Go to checkout. Everything looks normal. But Merchant Center says: Checkout incomplete or warns that: Users cannot complete purchase That can be confusing because your store may genuinely be receiving orders. But I would not use: “Someone bought something yesterday.” as proof that every checkout path Google can test is working correctly. I would test the entire purchase flow from the exact products submitted to Merchant Center. Because sometimes the problem appears only for: one product one customer type one billing location one payment method mobile users guest users or one strange required checkout field Start With an Affected Product Don't begin on the homepage. Open one product Merchant Center is actually using as an example. Then follow the real customer path: Product page ↓ Add to cart ↓ Cart ↓ Checkout ↓ Address ↓ Payment ↓ Order confirmation If you...
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  Merchant Center Says “Missing Return & Refund Policy” — But You Already Have One? You open Merchant Center and see: Missing return and refund policy That seems strange. Your store already has a returns page. Maybe it even says: 30-day returns So why is Google still complaining? I would not start by creating another return policy. First, I would check whether the policy you already have is actually easy to find, complete and consistent . Because those are different things. A return policy can technically exist on your website and still be difficult for customers — and Google — to understand. First, Pretend You’re a New Customer Open your store in an incognito window. Do not use the admin account. Do not use a bookmark that goes directly to the return page. Start on a product page. Now ask: Can I find the return policy without hunting for it? Google's current Merchant Center guidance specifically says the return and refund policy should be easily accessible to customers. A comm...